Cunard’s Attitude Towards Criticism 10/19/12
Again, I ‘m talking about how Cunard didn’t respond to my complaints written down on the paper sheets that they distributed on board from the purser’s desk. I submitted these written complaints in a box on deck 2. I’m contrasting Cunard’s behavior in this regard to the behavior of hotels, motels, and resorts on land. They send evaluation forms by email. I fill them out online and send them in. Frequently I get email responses from the managers of the different properties. None of this occurred with Cunard. The only reason I mentioned Facebook was to illustrate Cunard’s attitude towards criticisms online in general. I didn’t expect them to respond on Facebook. P.S. However, there is the infamous incident that I complained about when I was disembarking about how Cunard was snooping on the comments I made on my very own Facebook page. The purser’s desk called me in my cabin about them. They are so sensitive to criticism that they were monitoring what you wrote on board the ship even when it was addressed to my friend in Austria or somebody else! It gave me a feeling that Big Brother was watching me. I was fearing that they might cut off the internet service I’d paid for on board considering how earlier this year they threw me off their Facebook page for comments about Costa Concordia.
Again, I ‘m talking about how Cunard didn’t respond to my complaints written down on the paper sheets that they distributed on board from the purser’s desk. I submitted these written complaints in a box on deck 2. I’m contrasting Cunard’s behavior in this regard to the behavior of hotels, motels, and resorts on land. They send evaluation forms by email. I fill them out online and send them in. Frequently I get email responses from the managers of the different properties. None of this occurred with Cunard. The only reason I mentioned Facebook was to illustrate Cunard’s attitude towards criticisms online in general. I didn’t expect them to respond on Facebook. P.S. However, there is the infamous incident that I complained about when I was disembarking about how Cunard was snooping on the comments I made on my very own Facebook page. The purser’s desk called me in my cabin about them. They are so sensitive to criticism that they were monitoring what you wrote on board the ship even when it was addressed to my friend in Austria or somebody else! It gave me a feeling that Big Brother was watching me. I was fearing that they might cut off the internet service I’d paid for on board considering how earlier this year they threw me off their Facebook page for comments about Costa Concordia.